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Flights

Changes

If after buying your ticket, a change of plans arises, Viva Air gives you the option to make changes to your reservation up to 2 hours before the scheduled departure for domestic flights and up to 3 hours for international flights, as long as the web check-in process has not been completed. If changes are not made and you don´t fly, the ticket will not be valid anymore, cannot be used in the future, and the money paid will not be refunded.

Viva Air allows the following changes:

  • Name: If you have a round trip reservation, a change of name must be made before starting the first journey.
Name changes
Web page Call center Counter Boarding gate
Domestic routes* COP 110,000 COP 120,000 COP 133,000 n/a
San Andres COP 110,000 COP 120,000 COP 133,000
International routes** USD 109.00 USD 114.00 USD 121.00 n/a
**Payments in Colombia must be made in COP. Day exchange rate applies.
RT: Round trip OW: One way

• Date/Time: Remember that the departing flight should always be before the returning flight. If you wish the departing flight to be after the returning flight, or the other way around, a route change must be made. 
• Route: Keep in mind that both journeys will be changed, and you can only do that before starting the first journey.
 
Flight changes *
Web page Call center Counter Boarding gate
Domestic routes** COP 60,000 COP 70,000 COP 83,000 n/a
San Andres COP 60,000 COP 70,000 COP 83,000
International routes*** USD 60.00 USD 65.00 USD 72.00 n/a
*Penalty per person, per legs. Tariff differences apply
***Payments in Colombia must be made in COP. Day exchange rate applies.
For those who purchased the VivaMax fare, they only have to pay the fare difference.

Note that...

When making a change to a reservation, it will apply to all passengers under such reservation.  If you want the change for only one or some of the passengers, a reservation Split must be requested through our call center or at cuentanos@vivacolombia.co.  

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